We get these questions a lot. Here are our best answers...
How do you ensure consistent cleaning quality every time?
We use detailed checklists, regular quality inspections, and real cleaning professionals that meet our high standards - no surprises, just reliable results every visit.
How do you vet your cleaners?
All of our cleaners undergo background checks, reference verification, and are highly qualified. We only send trustworthy, experienced professionals to your property.
What's included in your pricing, and are there hidden fees?
We provide transparent, detailed pricing upfront with no surprises. Unlike companies with "imprecise, fuzzy pricing", our contracts clearly outline all services and costs. You'll know exactly what you're paying for before we start.
How do you prevent the quality from dropping off over time?
Unlike other companies, we conduct regular quality audits and maintain consistent standards through systematic processes. Our supervisors perform both scheduled and surprises inspection to ensure excellence is maintained.
How do you handle areas that require attention to detail?
Our teams use dedicated checklists and avoid common issues like missed faucets, cabinet fronts, floors, and light switches. We focus on thoroughness over speed, ensuring every area receives proper attention rather than rushing through tasks.
What happens if my cleaner doesn't show up or is late?
We have a backup team and real-time scheduling notifications, so you're never left scrambling. If a cleaner is delayed, you'll be notified immediately and a replacement crew will be dispatched if needed.
Can you handle last-minute or same-day turnovers?
Yes, our team is well-equipped for fast turnarounds for short-term rentals. We offer flexible scheduling and can accommodate last-minute bookings to keep your property guest-ready.
What if I'm not satisfied with the cleaning quality?
We offer immediate re-cleaning at no charge when issues arise. Unlike companies that make excuses or delay fixes, we take responsibility and address problems the same day when possible, not weeks later.
What makes your service different from cheaper alternatives?
We combine reliability, attention to detail, transparent pricing, and professional communication. While cheap services often mean inconsistent quality and hidden problems, we deliber consistent excellence that protects your reputation.
Can you work around our business schedule without disrupting operations?
Yes, we understand that "cleaning interrupts on-going business" is a major concern. We work with you to develop schedules that eliminate disruption, whether that's after-hours, weekends, or flexible timing that works with your operations.